Privacy Policy

Last Updated: January 13, 2026

Introduction

Vision XIX Labs LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, including VisaNova and RecallEase (the "Apps"), and our website.

Please read this Privacy Policy carefully. By using our Apps or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

VisaNova - USCIS Case Tracker

When you use VisaNova, we may collect the following information:

  • Personal Information: Name, email address, date of birth, marital status
  • Case Information: USCIS receipt number, priority date, case type (e.g., I-130, I-129F, I-485), service center, processing path (Consular/AOS), NVC status
  • Location Data: Country of origin (for processing time calculations)
  • Device Information: Device type, operating system version, unique device identifiers
  • Usage Data: App features accessed, time spent in app, error logs (for app improvement)

RecallEase - Health, Routine & Reminder

When you use RecallEase, we may collect the following information:

  • Personal Information: Name, email address (if you create an account)
  • Health Data: Medication schedules, routine reminders, health tracking information you choose to input
  • Device Information: Device type, operating system version, unique device identifiers
  • Notification Preferences: Your notification settings and preferences for reminders
  • Usage Data: App features accessed, reminder interactions, error logs (for app improvement)

Important: All health and medication data you enter in RecallEase is stored locally on your device. We do not have access to your personal health information unless you explicitly choose to sync it to a cloud service (such as iCloud, if enabled).

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Apps and services
  • Process your requests and provide customer support
  • Send you notifications related to your case (VisaNova) or reminders (RecallEase)
  • Analyze usage patterns to improve app functionality and user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and respond to legal requests

Data Storage and Security

Local Storage: Most of your data is stored locally on your device using secure storage mechanisms (UserDefaults on iOS, SharedPreferences on Android). This includes:

  • Your profile information and case details (VisaNova)
  • Your health data and reminders (RecallEase)
  • App preferences and settings

Cloud Storage (Optional): You may choose to enable iCloud sync (iOS) or Google Drive sync (Android) to back up your data across devices. This is entirely optional and controlled by you.

Firebase Services: We use Firebase Cloud Messaging (FCM) to send push notifications. FCM requires a device token, but we do not store your personal information in Firebase unless you explicitly create an account.

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., Firebase for notifications, analytics providers)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

Important: We do not share your USCIS case information or health data with third parties for advertising or marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can access and review your personal information stored in the Apps
  • Correction: You can update or correct your information directly in the Apps
  • Deletion: You can delete your data by uninstalling the Apps or using the delete account feature (if available)
  • Opt-Out: You can opt out of push notifications through your device settings or app preferences
  • Data Portability: You can export your data through the Apps' export features (if available)

Children's Privacy

Our Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vision XIX Labs LLC

Email: support@visionxixlabs.com

This Privacy Policy applies to all products and services offered by Vision XIX Labs LLC, including VisaNova and RecallEase mobile applications.